As per an Influx report, the number of customer support teams available for service 24*7 only amounts to 28%. Customers tend to be inquisitive and they want their needs and preferences to be met with proactiveness. If their demands are met, queries are resolved quickly and they are guided through products and services in detail, they become more satisfied than ever.
Customer retention becomes the key for businesses. It has been showcased in the same Influx report that 93% of customers will return to your brand if they are satisfied with your customer support services. Besides that, 96% of them decide on a brand based on its customer service. So, what if a business has a 24-hour customer support service? Then nothing like it! Customers will be very satisfied with your support services and will develop an attachment to your brand.
Scrutinising the Benefits of a 24-hour Customer Support Service
Here, we present our analysis of how a 24-hour customer support service proves advantageous for businesses.
Provides Timely Assistance
If support agents are active in flexible shifts 24*7, they can pick up customer calls any time of the day or night. This 24-hour support service will ensure customers with timely assistance with their inquiries which in turn will improve their satisfaction levels. The Influx report further reveals that 90% of customers advocate for receiving immediate responses from customer support services. As such, having a 24-hour customer support service becomes essential for businesses.
Builds Customer Trust
Trust generates loyalty. If your brand offers a 24-hour customer support service, then it builds an image of a dedicated brand. A brand that showcases dedication in helping and supporting its customers automatically gains their trust which in turn enhances their loyalty towards it.
As customers become loyal to your brand, it will gain a competitive advantage over its rivals. Customers will tend to consider your brand as their priority while making their purchase decisions.
The Way to Implement a 24-hour Customer Support Service
The best strategy for growing businesses to implement a 24-hour customer support service is to outsource this responsibility. The service provider handling your customer support duty can leverage its expertise and technology to provide your customers with 24*7 support.
Customer service outsourcing companies usually leverage AI that can proactively handle customer queries and engage with them and also flexible cloud telephony systems where service agents can be active 24*7 to adhere to customer calls. Apart from using technology, the need for the human touch is essential for personalised interaction. Thus, AI chatbots combined with flexible cloud telephony make a great technological duo for offering a 24-hour customer support service.
Kutumbh Konnect: A 24*7 Support Provider for Your Customers!
As a growing business, if you don't have the finances to invest in technology for a 24-hour customer support service, then consider outsourcing your customer support duty to a reliable, efficient and cost-saving customer service outsourcing company like Kutumbh Konnect. It will leverage its expert service agents, flexible cloud telephony and AI technology to give your customers a seamless support experience.
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